Return Policy

Return / Refund Policy

Non-Customized Stock Equipment: PCSSMS will accept returns/refunds up to 7 days from date of purchase As long as item is in new condition, with packaging intact and saleable. If a client is unsatisfied with an item, we will first offer to fix or replace it. After 7 days the manufacturers warranty will apply.

Customized Equipment: PCSSMS WILL NOT ACCEPT returns/refunds on equipment that has been custom made or ordered to the patient’s specification.

Respiratory Equipment: PCSSMS WILL NOT ACCEPT returns on disposable items such as respiratory masks, head gear, nasal pillows, tubing, etc. due to infection control issues. These items are considered single use and disposable.

Bath Equipment: PCSSMS WILL NOT ACCEPT returns/refunds on bathroom equipment due to cross contamination/infection control issues.

Breast Pumps, Ostomy Supplies, Compression Garments and Nutrition items: PCSSMS WILL NOT ACCEPT returns/refunds on any breast pumps or compression garments due to cross contamination/infection control issues. We will not accept returns/refunds on any ostomy supplies or nutrition items due to question of proper storage methods once supplies leave PCSSMS.

Special Ordered Items: PCSSMS may accept returns/refunds on specially ordered equipment that PCSSMS does not normally stock, up to 7 days of purchase. As long as item is in new condition, with packaging intact and saleable, the customer will be credited the purchase price, less a 25% restocking fee.

Refunds: Items purchased by credit card will be processed immediately. If the method of payment was cash, a refund check will be issued on the next Accounts Payable cycle. If the method of payment was check, we must allow 15 days once the check has been deposited before a refund can be issued. A refund check will then be issued on the next Accounts Payable cycle.


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